MHSA Issue Resolution Process

If any community member or stakeholder (including consumers/family members, providers, or members of the general public) is dissatisfied with any MHSA activity or process, the individual may file a grievance at any point with the Quality Care Management (QCM) Beneficiary Concerns Coordinator or the MHSA Division Chief.  Grievances may be submitted in writing by completing an MHSA Issue Resolution Form and sending to:

Santa Barbara County Department of Behavioral Wellness Quality Care Management Division
Beneficiary Concerns Coordinator
315 Camino del Remedio, #257, Santa Barbara, CA 93110 or
E-mail to: or Fax: (805) 934-6314

The department policy & procedure on MHSA issue resolution is here.