Access Screener Information

The Basics

Additional Resources for Clients and Families

Policies & Procedures

Become familiar with the following policies and procedures, which may be retrieved from the Policies & Procedures database:

  • 24/7 Toll-Free Telephone Access (Policy #1)
  • Mental Health Plan – Visually and Hearing Impaired and Beneficiaries with Limited Reading Ability (Policy #5)
  • Service Triage: Routine Conditions (Policy #8)
  • Service Triage and Authorization for Urgent and Emergency Conditions (Policy #9)
  • Mental Health Plan - Change of Provider (Policy #15) 
  • Beneficiary Problem Resolution Process (Policy #20)
  • Accessing a Welcoming and Integrated System of Care and Recovery (Policy AQS-2.000)